REFUND POLICY
Events
If for any reason you choose to cancel your registration in an event, please let us know as soon as possible by emailing us at connect@basileia.org
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If you cancel at least 14 days before the event, you can request either a credit for a future event or a refund.
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If you cancel within 14 days before the event, you can request a credit for a future event.
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Otherwise, no credit or refund will be issued.
Programs with Pricing Plans that have monthly payments
Cancellation Policy
Cancellation Notice:
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Customers can cancel their subscription at any time.
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Cancellation requests should be submitted by emailing us at connect@basileia.org
Effective Date:
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Cancellations will take effect at the end of the current billing cycle provided that cancellation notice is received at least 5 days prior to the end of the current billing cycle. Otherwise, the cancellation will take effect at the end of the following billing cycle.
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No further payments will be charged after the cancellation effective date.
Access to Services:
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Customers will continue to have access to the program until the effective date of their cancellation.
Refund Policy
No Refunds for Partial Months:
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No refunds will be provided for partial months of service.
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This includes the month in which the cancellation is requested.
Prorated Refunds for Annual Payments:
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If a customer prepays for the entire program and chooses to cancel before the program term(s) end, you will receive a prorated refund for the remaining full months.